Terms of service

Terms of Service – EELMART

Welcome to eelmart. These Terms of Service ("Terms") govern your access to and use of our website eelmart.com and the services we provide. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

1. Acceptance of Terms

By using eelmart, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. Your continued use of the website signifies your acceptance of these Terms, our policies, and any updates made from time to time.

2. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.

You must not:

  • Use the website for fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the proper functioning of the website

  • Upload or transmit harmful code, viruses, or malicious software

eelmart reserves the right to restrict or terminate access to users who misuse the platform.

3. Account Registration

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Accept responsibility for all activities under your account

eelmart is not liable for any loss resulting from unauthorized access to your account.

4. Products and Services

eelmart offers both physical and digital products, primarily in the fashion category.

We make every effort to display product details accurately. However:

  • Product colors may vary due to screen differences

  • Product descriptions may contain minor errors

  • Availability is subject to change without notice

We reserve the right to modify or discontinue products at any time.

5. Pricing and Payments

All prices listed on eelmart are in INR (₹) and are subject to change without notice.

We accept multiple payment methods, including:

  • Online payments (UPI, debit/credit cards, wallets)

  • Cash on Delivery (COD), where applicable

You agree to provide valid payment information and authorize us to charge the full amount for your purchase.

eelmart reserves the right to cancel orders if payment is not successfully processed or if fraudulent activity is suspected.

6. Order Acceptance and Cancellation

Once you place an order, you will receive a confirmation email. However, this does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities per customer

  • Cancel orders due to pricing errors or stock issues

Customers may cancel orders within 12 hours of placing the order. After dispatch, cancellation is not possible.

7. Shipping and Delivery

We aim to deliver products within 3–7 business days across India. However, delivery times are estimates and may vary due to external factors.

eelmart is not responsible for delays caused by:

  • Courier partners

  • Natural disasters or unforeseen events

  • Incorrect shipping details provided by the customer

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key highlights:

  • Returns must be requested within 72 hours of delivery

  • Products must be unused and in original condition

  • Refunds are processed to the original payment method

By making a purchase, you agree to these conditions.

9. Intellectual Property

All content on eelmart, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Website design

is the property of eelmart and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. User Conduct

You agree not to:

  • Post false, misleading, or harmful content

  • Violate the rights of others

  • Engage in abusive or offensive behavior

eelmart reserves the right to remove content and suspend accounts that violate these rules.

11. Third-Party Services

eelmart may use third-party services such as payment gateways and shipping providers.

We are not responsible for:

  • Service interruptions

  • Data breaches on third-party platforms

  • Errors caused by external providers

Users are encouraged to review the terms of these third-party services.

12. Limitation of Liability

To the fullest extent permitted by law, eelmart shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or business opportunities

  • Delays or interruptions in service

Our liability is limited to the amount paid by you for the purchased product.

13. Indemnification

You agree to indemnify and hold eelmart harmless from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Infringement of any rights of a third party

14. Privacy

Your use of eelmart is also governed by our Privacy Policy, which explains how we collect and use your information.

15. Termination

We reserve the right to suspend or terminate your access to the website at any time, without prior notice, if you violate these Terms or engage in harmful activities.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the appropriate courts in India.

17. Changes to Terms

eelmart reserves the right to update or modify these Terms at any time.

Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

📧 Email: eelmart.business@gmail.com

Final Note

By using eelmart, you acknowledge that you have read, understood, and agreed to these Terms of Service. These Terms are designed to ensure a safe, fair, and transparent experience for all users.

We appreciate your trust in eelmart and look forward to serving you.