Shipping policy

Shipping Policy – EELMART

At eelmart, we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery methods, charges, and other related information to ensure complete transparency and a smooth shopping experience.

By placing an order on eelmart.com, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing Time

All orders placed on eelmart are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day

  • Processing includes order verification, quality check, packaging, and dispatch

Please note that processing time is separate from shipping time.

2. Shipping Time

Once your order has been processed and dispatched, it will be delivered within 3–7 business days across India.

Delivery timelines may vary depending on:

  • Your location

  • Courier partner availability

  • Weather conditions or external factors

While we strive to meet the estimated delivery timelines, delays may occasionally occur.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at the time of checkout

  • In some cases, eelmart may offer free shipping as part of promotional campaigns

Shipping charges are non-refundable once the order has been shipped.

4. Cash on Delivery (COD)

eelmart offers Cash on Delivery (COD) on eligible orders.

  • COD availability depends on your location and order value

  • Additional charges may apply for COD orders (if mentioned at checkout)

  • Customers are requested to ensure availability at the delivery address to avoid failed delivery attempts

Repeated failed COD orders may lead to restrictions on future orders.

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation email or message with tracking details

  • You can track your shipment through the courier partner’s website

If you do not receive tracking information, please contact us at eelmart.business@gmail.com.

6. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at checkout.

  • Please ensure that your shipping address and contact details are accurate

  • If you are unavailable at the time of delivery, the courier may attempt re-delivery

In some cases, you may be contacted by the courier service for delivery coordination.

7. Delayed Delivery

While we aim to deliver your order within the estimated time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Natural disasters or unforeseen circumstances

  • Logistics or courier partner issues

eelmart is not liable for delays caused by external factors beyond our control. However, we will make every effort to keep you informed and assist you.

8. Incorrect Address or Failed Delivery

If a customer provides an incorrect or incomplete address:

  • Delivery may be delayed or fail

  • Additional shipping charges may apply for re-dispatch

If the order is returned to us due to incorrect address or failed delivery attempts:

  • The customer may need to pay re-shipping charges

  • Refunds (if applicable) will be processed after deducting shipping costs

9. Lost or Damaged Shipments

eelmart takes utmost care in packaging and shipping products. However, in rare cases:

If your order is lost in transit:

  • Please contact us within a reasonable time

  • We will investigate with the courier partner and provide a resolution

If your order arrives damaged:

  • Report the issue within 72 hours of delivery

  • Provide clear photos or videos as proof

After verification, we will offer a replacement or refund as per our policy.

10. Multiple Shipments

In certain cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse locations

  • Order size

You will be informed if your order is split into multiple shipments.

11. International Shipping

Currently, eelmart operates within India and does not offer international shipping.

We may expand our services to other countries in the future.

12. Digital Product Delivery

For digital products:

  • Delivery is made electronically via email or download link

  • Delivery is usually instant or within a few hours after payment confirmation

Please ensure that your email address is entered correctly.

Digital products are non-returnable once accessed or downloaded.

13. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate shipping details

  • Being available to receive the order

  • Checking the product at the time of delivery

Failure to comply with these responsibilities may result in delivery issues.

14. Changes to Orders

If you need to make changes to your shipping details:

  • Contact us within 12 hours of placing the order

  • Changes may not be possible once the order has been processed or shipped

15. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

📧 Email: eelmart.business@gmail.com

Final Note

At eelmart, we are dedicated to providing a reliable and efficient delivery experience. Our shipping policy is designed to ensure transparency, build trust, and keep you informed at every step of your order journey.

We appreciate your patience and support and look forward to serving you with the best shopping experience possible.