Refund policy

Return & Refund Policy – EELMART

At eelmart, customer satisfaction is our top priority. We aim to provide high-quality fashion products and a smooth shopping experience. However, we understand that there may be situations where you need to return a product or request a refund. This Return & Refund Policy outlines the conditions, process, and timelines for returns and refunds to ensure transparency and trust.

1. Return Window

Customers are eligible to request a return within 72 hours (3 days) of receiving their order. Any request made after this period will not be accepted under normal circumstances.

We strongly recommend that you inspect your order immediately upon delivery to ensure that the product meets your expectations.

2. Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition, free from any damage, stains, or odors.

  • All original tags, labels, and packaging must be intact.

  • The product must not show any signs of wear or alteration.

  • A valid proof of purchase (order ID, invoice, or confirmation email) must be provided.

eelmart reserves the right to reject any return request that does not meet these conditions.

3. Non-Returnable Items

Certain products are not eligible for return due to hygiene, usage, or nature of the item. These include:

  • Products that have been used, worn, or damaged after delivery

  • Items missing original packaging or tags

  • Products purchased under clearance or final sale offers

  • Digital products once accessed, downloaded, or delivered

  • Any item returned without prior approval

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience.

In such cases:

  • You must notify us within 72 hours of delivery

  • Provide clear images or videos of the issue

  • Share your order details

Once verified, we will offer a replacement or full refund, depending on availability and your preference.

5. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at eelmart.business@gmail.com

  2. Include your order number, product details, and reason for return

  3. Attach supporting images (if applicable)

  4. Wait for approval and return instructions from our team

Please do not send any product back without prior confirmation, as it may not be accepted.

6. Return Shipping

  • In cases of damaged, defective, or incorrect products, eelmart may arrange a reverse pickup or reimburse return shipping costs.

  • For all other return reasons (e.g., size issue, preference change), the customer may be responsible for return shipping charges.

Shipping costs are non-refundable unless the return is due to our error.

7. Inspection and Approval

Once we receive your returned product:

  • It will undergo a quality inspection

  • We will verify the condition and eligibility

  • Approval or rejection will be communicated within 2–3 business days

eelmart reserves the right to decline a return if the product does not meet the policy requirements.

8. Refund Process

If your return is approved:

  • The refund will be processed to your original payment method

  • Refunds are typically initiated within 5–7 business days after approval

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

9. Refunds for Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery:

  • Refunds cannot be processed in cash

  • Customers will be required to provide bank account details or opt for store credit

  • Refund processing time remains 5–7 business days after approval

10. Partial Refunds

In certain situations, partial refunds may be granted, such as:

  • Products returned in slightly used condition

  • Items missing minor packaging components

  • Products returned after the return window (in exceptional cases)

The decision for partial refunds will be made at eelmart’s sole discretion.

11. Exchange Policy

Currently, eelmart does not offer direct product exchanges. Customers are advised to:

  • Return the product (if eligible)

  • Place a new order for the desired item

This ensures faster processing and better inventory management.

12. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once the order has been shipped, cancellation is not possible

If cancelled within the allowed timeframe, a full refund will be processed.

13. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • Allow some processing time

If the issue persists, please contact us at eelmart.business@gmail.com

14. Policy Updates

eelmart reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

15. Contact Information

For any questions, concerns, or assistance regarding returns and refunds, please contact us:

📧 Email: eelmart.business@gmail.com

Final Note

At eelmart, we are committed to building trust and delivering value to our customers. Our return and refund policy is designed to be fair, transparent, and customer-friendly while maintaining the integrity of our products and services.

We appreciate your understanding and support.