Privacy policy

Privacy Policy – EELMART

At eelmart, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website eelmart.com and use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect different types of information to provide and improve our services.

a) Personal Information
When you place an order, register, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

b) Non-Personal Information
We may automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website

c) Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, remember preferences, and improve website performance.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill your orders

  • To manage payments and deliveries

  • To communicate with you regarding your orders or inquiries

  • To improve our website, products, and services

  • To personalize your shopping experience

  • To send promotional emails, offers, and updates (only if you opt-in)

  • To detect and prevent fraud or unauthorized activities

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

a) Service Providers
We may share your data with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

These parties only have access to the information necessary to perform their functions and are obligated to protect your data.

b) Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

  • Secure payment processing through encrypted gateways

  • Limited access to personal data

  • Regular monitoring for potential vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Once your data is no longer required, we take reasonable steps to delete or anonymize it.

6. Your Rights

As a user, you have certain rights regarding your personal information:

  • The right to access your personal data

  • The right to request correction of inaccurate information

  • The right to request deletion of your data (subject to legal obligations)

  • The right to opt out of marketing communications

To exercise these rights, please contact us at eelmart.business@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites or services. eelmart is not responsible for the privacy practices or content of these external websites.

We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

eelmart does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. International Data Transfers

Although eelmart operates in India, your information may be processed or stored in servers located outside your region by third-party service providers.

By using our website, you consent to such data transfers, provided that adequate safeguards are in place.

10. Cookies Policy

Cookies are small files stored on your device that help improve your browsing experience.

We use cookies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve functionality and performance

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

11. Updates to This Privacy Policy

eelmart reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: eelmart.business@gmail.com

Final Note

Your trust is important to us. eelmart is dedicated to safeguarding your personal information and maintaining transparency in how we handle your data. By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.

We appreciate your confidence in us and are committed to providing a safe and secure shopping experience.